Boardwalk Testimonials

"What a big difference getting service here compared to Ron Price!! Definitely come again!"

Patricia Lew -

"I appreciate your efficiency in scheduling, in checking in the car, in servicing, in payment.... I'm pleased! Thanks! Dorothy Piontkowski"

Dorothy Piontkowski -

"Ruben, the service writer, is excellant."

David Zimmerman -

"Oscar is wonderful and was very good about keeping me inform as to what would be happening with my vehicle. But I'm still concerned with my previous visit where my door lock falls out of the door after I had a new key made. I was told I would have to pay for it. If there is a way to resolve the issue I would greatly appreciate knowing how to go about it. Thank you. Sincerely, Jennifer Pearl"

Jennifer Pearl -

"There needs to be more Nissan service assistance available there was only 1 guy."

(Anonymous) -

"I had called for an appointment - none were available. I drove to the facility they gladly fit me in! Thank you"

Janice Norimoto -

"I had to wait an hour for a shuttle ride to work. Much to my surprise there was no shuttle ride back to the dealership to pick up my car, which is not what I have experienced with other Jeep and non-Jeep service departments."

James Talbot -

"It is the second VW we bought in five years at Boardwalk: we went back because we felt comfortable the first time. We find all the staff very professional and helpful."

Armanda Balsamo -

"There is a saying in the service business that I have heard for 40 years. Not only should you do a great job but you must prove it to your customer. At Boardwalk the customer Greeting (or Welcome) is important, but the goodbuy is 5 times more valuable to your business and your returning customer."

William Carn -

"Very friendly service people. Thankyou for making the experience pleasant."

Richard Drocco -

"Service people very helpful. Thankyou for a pleasant experience."

Richard Drocco -

"Thanks for the reliable service!"

Suzanne Bontempo -

"excellent service all the time, clean facility and friendly personnel.Thanks"

Robert And Maria Alegria -

"It was confusing taking the courtesy shuttle -- the driver did not announce the direction at the onset. And I think someone got on the south shuttle who should have gone on the local/west shuttle. (they were dropped off at the Redwood city Train station)."

Michael Jaffe -

"coupons sent to me in the mail were not applicable to the 65000k service, do you ever have coupons for that?"

(Anonymous) -

"I am alwlays very satisfied with the service and the attitude of everyone at Boardwalk which is why I keep coming back."

Barbara Singer -

"lose the mints, and start offering American Express"

Allen Capeloto -

"Service was quick and professional. Even though unexpected problems arose requiring new tires, the service was still completed in the same day - just like I had requested. Thanks!"

Paolo Bezoari -

"Fast service. thanks much."

Robert Steinjann -

"Excellent experience with Tom. Would definitely recommend to others."

Chris Adams -

"I am having (since vehicle purchase) a problem with squeaking brakes -- I am becoming disatisfied that this problem is not getting resolved, although everyone is trying hard"

Jack And Mary Parden -

"Justin is great! I really enjoy working with him. He's excellent at explaining what's needed and what work was done. THANKS JUSTIN!!!!"

Bill Bounds -

"Justin Mills is an exceptional Service Advisor. He is a very pleasant person and talking to him reflects his knowledge of our needs. He is also most accomadating to our requests and questions."

Robert Lindblom -

"Admittedly, I have no great knowledge about cars, so I can't say for certain that all the work is top-notch. I'd like to think it is since it would then match your amazing service. Everyone there was so friendly, helpful, and generally fantastic. I've never been to a dealership service center that treated me so well. Thank you."

Diane Ichikawa -

"Justin Mills is an outstanding service rep. He makes it a point to know his customers and makes each one feel special. He has the perfect balance of professionalism and warmth. Keep Him!"

Alan Dorsett -

"Bob is the best service adviser I have ever dealt with. Honest, straightforward and knows what needs to be done. Pleasure to drop car off under his care. Hope you all recognize him for his excellence. -Amar Singh Owner Volkswagen Passat"

Amar Singh -

"Rexford was very curtious and professional."

(Anonymous) -

"The service was promised between 2-3 pm and I was pleasantly surprised that my car was available at 11 a.m. However, the shuttle service wasted over 1 hour of my time getting me to where I wanted to go. For some reason the southbound shuttle took over 1 hour to show up, while the northbound shuttle came and went 2 times while I was waiting. This was irritating."

(Anonymous) -

"Daniel Gaiotto and Guy Gilbert are excellent service technicians, and Bob Ruspil is a very efficient and friendly customer service representative"

Brian Curran -

"Very responsive to my questions and concerns."

Robin Mcglohn -

"Fantastic service. i came in off the street without an appointment and they were able to fix the problem within 2 hours. very friendly group."

Robert Steele -

"I asked for touch up paint and failed to remind my service person to get it for me. He said he probably could when I first asked. I will ask again for the touch up paint when I'm there today on 7/7, as I'm going back for a minor software recall."

Leslie Dennis -

"Michael could not have been more attentive and professional. Thank you."

Laurea Tweedy -

"I would have liked my truck back washed & windows cleaned. Otherwise the services were very good. I was happy. Thanks,"

Christina Coulson -

"I am THRILLED to report that my Jeep has finally been fully repaired and is running well -- I hope all is well now! Thanks!"

Suzanne Riley -

"All the employees made of point of being friendly and efficient"

Patrick Chaffee -

"They did a great job in following through with the quote they gave me. They were helpful and knowledgeable but without the pushiness of other salesmen. I was pleased with the service"

(Anonymous) -

"I misunderstood a situation and got upset with the staff on duty. Their response was very professional, and they worked to make me happy. The fault was completely my own. Would strongly recommend to other VW owners."

Alex Sinphanich -

"I'd espescially like to thank my service advisor, Bob, who was extremely helpful in the absence of my usual (excellent) service advisor, Oscar."

Dennis Wildfogel -

"Justin as usual did a good job!"

William Martin -

"good job !!"

Bill And Janice Coates -

"I waited a bit for a service attendant when I first came in but nothing horrible. I was very please. I'm still waiting for a part."

Carol Roccuzzo -

"Wasn't told ahead of time that the gas tank had to be less than 1/4 full. Service advisor at pick up was not familiar with the work that had been done and could not easily answer questions about future maintenance on the work."

Irene Kennedy -

"Rex Bath was great to work with."

Grace Baniqued -

"I wished they would have paid a little bit more attention to the promptness and condition of the return. I had the fuel pump replaced (took a week) and my car now has a stink of gasoline inside even after three days."

Roger Montalvo -

"Robert Rouspll was most helpful when I brought in my VWPassat03 for a recall. He made the whole process a most positive experience. Indeed, Mr. Rouspll is a great asset to the Volkswagen family! Yours sincerely, Catherine Delany"

Catherine Delany -

"always completely satisfied"

Peter Bologna -

"Danny's work with me, both on-line and in person, was exemplary. He made the purchasing process a genuine pleasure."

David Aslin -

"Thank you!"

Eugene Bales -

"Everything was great - top notch - but if a customer is going to spend $2500 in servicing & repairs, you could at least manage a car wash to close the deal."

David Callard -

"your service tech Bob is knowlegable and proffessional"

Robert Phillips -

"Justin is great."

Forrest Anderson -

"Comment: Would be nice if I can get notifications from dealer on recalls and on my experation of warranty."

Gerardo Galvan -

"thank you for great service"

Guadalupe Acosta -

"the best service I ever received servicing a car in the last 35 years! Justin was great!"

Larry Oloff -

"I love the service at Boardwalk. Everyone is always friendly and patient and answers my questions. This is why I continue to come back to Boardwalk for all my servicing needs."

Carrie Fuss -

"Rome Souza is excellant great guy listens and helps with problem solving. a very clean process. thank you"

Michelle Menotti -

"Great Dealership..."

John Valentini -

"justin mils always takes care of anything i need done to my car."

Joe Heredia -

"It worked out fine, but when I arrived for my 8:00 appointment, Po said that I was not shown. He still was funny and nice and got me fixed up. Thanks! Debra Miller & my little vw"

Debra Miller -

"Rome, the service salesman was fantastic- really differentiated himself from others (who have also been good) with his enthusiasm and follow-through."

Stephen Sumner -

"Michael Humphrey greeted me, and he was absolutely charming. Plus, everyone was very complimentary of my little black dog Molly, which was an unexpected pleasure."

Carolyn Garnaas -

"The services at Boardwalk Auto have been excellent and always a pleasant experience. I place value in customer service so when I find a dealer that provides that level I am a return customer and would tend to recommend it to family and friends."

Rosalina Donaldson -

"There was a problem or glitch with making an appointment on-line. Was able to make appointment over the phone."

Stacey Perrone -

"Tahnks Joel!!"

Helene Williams -

"I had asked if they could wash the car and they said they would however when i got the car back it was not washed. Otherwise everything else was fine."

(Anonymous) -

"service advisor helped save me some money which I really appreciated."

Irene Partridge -

"The Sales team was outstanding! They went over and beyond what was expected in customer care."

John And Alicia Mclucas -

"Mo was truly a pleasure to deal with. My wife and I are extremely happy with our Passat Wagon."

George Schroder -

"Boardwalk should provide free rental/loaner cars if vehicle service will not be finished as promised."

Carlo Ulep -

"eVERYTHING WAS EXCELLENT"

Karl Kreitner -

"very easy. Great that I can do a lock out. That is very convenient"

Irene Partridge -

"Thank you for the car wash."

Frank And Lynn Sousa -

"Michael (who greeted me) was terrific."

Ian Kennish -

"Thank you ~ the car is running well. I had my tires rotated with this service and I want to thank the mechanic for washing the brake dust off the wheels. That made a positive difference for me. thank you"

David Peterson -

"I loved the ability to make an appointment online! Thanks!"

Linda Settlemyer -

"Alway's a pleasure dealing with Mr. Castillo. Thank You"

Guadalupe Acosta -

"I had an very odd problem that was hard to pin-point. Justin Mills the service writer was persistent in making sure that I was satisfied and was not put out for the process. Overall Justin made the difference. He is a credit to the Nissan Family, I have 4 Nissan's including a 1984 300ZX and I trust him with all my cars."

Jeff Leeds -

"Everything went as planned. Very organized and painless for me. Thanks."

Michael Henderson -

"Bob Rouspil is the best!! He is the main reason why I have my car serviced at Boardwalk Auto. Shuttle service is also a plus."

Gary Paulazzo -

"service completed very quick thanks!"

(Anonymous) -

"Michael P. was helpful as always. Thanks Michael...:)"

Debra Kaihani -

"Always a pleasure dealing with the people at Boardwalk. Many thanks for the excellent service!"

Karin Huber-Levy -

"Justin Mills is great, he is very helpful........"

Alfred Difrisco -

"Everything was great - I had special order parts and you have already called and arranged the appoitment."

Karl Kreitner -

"I would suggest/request that the cashier offer the bill for review before asking for payment."

Dennis Payne -

"I am a first time customer and my service advisor was Justin Mills. I just wanted to say he is truly a great asset to Boardwalk Chevrolet. Even though we ran into a minor issue due to a misunderstanding by the mechanic, Justin went way above and beyond what I expected to right the situation. I can?t emphasize enough how comfortable he made me feel, and how well he treated me through the whole process. I was without my car for a week and a half, but he made sure to contact me regularly to keep me updated on the status of my vehicle and made sure everything was properly taken care of. He even personally drove me to a car rental agency. You have definitely won my business and I plan to be a long time customer for years to come. Thanks again, Hooman Azarpour"

Hooman Azarpour -

"Thanks!"

Helene Williams -

"Thank you so much for the service. My car's condition is so good so far. Definitely, I would use you again."

Hidahiro Mitani -

"The car is very attractive and suits my needs very well."

Mary Gilbride -

"I was pretty worried because I brought up the issues with my car with my salesperson and I called the service department but was ignore. However I was greeted by both Joe and Ruben when I arrived, they listened to my explanations on what the car was doing, and just got it done. Thanks"

Patrick White -

"Bob Rouspil was great to work with. He showed the kind of concern you would hope to see when you are having a issue with your car."

Matt Feeney -

"Rick and Michael did a terrific job on my Z this past Saturday, its running great now! Keep up the great work fellas, and I'll see you soon!"

John Doioka -

"I came in for the first scheduled service (3 month/3,750mi) on my 2008 Nissan X-Terra, and was generally satisfied. It would have been nice to have had a bit more detail given with regard to checking vehicle status (general mechanical break-in status and overall vehicle condition); and a car wash is a nice customer perk which I have seen given occasionally at other dealerships, but did not receive this time. Over-all, a generally positive experience; even if it wasn't outstanding."

(Anonymous) -

"My wife and I are pleased with the curteous and proffesional service we get from service Adviser Jusin Mills"

Dean Paleologos -

"Thank you!"

Kim Alwyn -

"Am very happy with the level of service received. Robert Rouspil, in particular was extreemly helpful, friendly and competent in his handeling of my cars service needs. thx Azar"

Azar Nohadani -

"Took too long for an oil change/tire rotation. There was no report provided on the 23 point safety check....was it done? Otherwise, no problem - could have used a wash though. JS"

James Strain -

"I was pleasantly surprised by the service here. I was very pleased. Bob helped me and explained everything thoroughly."

Julie Go -

"Mo and David both were awsome!!!"

Anthony Chen -

"My car needed a trim piece replaced and Justin noticed that it came from the manufacturer with an unaacceptable paint job. He saw this right away, notified me that it was going to take longer as he wanted the piece re-done. Justin immediately had the problem corrected and set me up with a rental car to cover me for the longer period of time. That is excellent service!"

Sandy Lees -

"I really, really did like the service orientation and friendliness of the personnel. After reading a not so favorable review, I was truly impressed and will come back any time. Cheers Juergen"

Juergan Lindner -

"Bob is absolutely the best !!"

Caroline Novak -

"I was somewhat surprised that the dealership did not have the wheel bearing that I needed in stock. Everything else was fine."

Peter Adriaenssens -

"I love boardwalk auto center, I'm on my second car with you guys and I ALWAYS bring my car to you for major service. Thank you very much for being so consistent and reliable -- you guys do a great job, my car sounds very smooth after getting out of your shop!"

Sarah Schwanbeck -

"Very satisfied with the service and the personnel -- efficient and friendly!"

William Cook -

"Oscar Gamez is excellent every time and his attitude is very friendly."

Steve Deering -

"Service manager very friendly. Personally escorted me to the shuttle driver. Web site for appointments worked very well."

Robert Blumberg -

"service man was extremely helpful"

Debbie Egan -

"I visited Toyota 101 and Menlo Honda first. Mo was a more professional and personable salesperson than I met at either of the other dealers, by far."

Victoria Anderson -

"Poh - my service advisor is terrific!"

Robyn Buckingham -

"Top marks !!"

Michael Hitchcock -

"Joel was great to work with! I had my car detailed and they did a GREAT joy! Thanks!"

Jane Bernstein -

"You went the extra mile by washing my dog when he went into the Bay mud. Great job and my dog thinks so too!"

Richard Hagan -

"Although all the responses were preset to excellent, the service was great."

Joseph Towne -

"Thank you"

Guadalupe Acosta -

"Justin Mills takes care of me everytime I come to Nissan. He is a terrific service advisor and a really good guy."

Joe Heredia -

"The oil and filter change took a little longer than usual. 1 1/2 hours instead of 1. The waiting room was very pleasant and made the time fly by."

Irene Reed -

"Thanks to Enrique Castillo, Rome Souza, Swan, and in the Parts Dept., Sotero Berber and his brother, and Jerry. They have always been outstanding and should be commended and a credit to Boardwalk. H.S."

Shonita Stoia -

"I was in and out in the time they told me. and answered my questions about future needs/services that will need to be performed"

Susan Goodrich -

"I would like to thank David, John, Art, Moe and Bruce for all of their hospitality and excellent customer service. You all rock!"

Derran Cannady -

"Thanks for reminding me of my servicing needs."

Bill Angel -

"We had such a wonderful experience at this dealership, there was no pressure and everyone made the situation as comfortable as possible. We left feeling great about our experince and our new purchase. We will definitly go through this dealership and recommend them in the future."

Brooke Kvingedal -

"as always a great job"

Nick Demeo -

"We tried to get my wifes car fixed about 2 months ago. The engine light stayed on. She was told that the car could not be fixed for 7 days. I bought 3 cars from Boardwalk. I decided to give you one more chance. Much better with this service."

(Anonymous) -

"Although the work took longer than I expected, provision was made to take care of my need, as well as finding my car had been washed. Excellent!"

Steve Alvarez -

"Car was supposed to be ready at 1:30. Was not ready until 3:30. Advisor and staff were great - not sure why it was delayed."

Lori Dow -

"Ben Wetzel knows more about his product than any other car sales consultant we have ever encountered."

Michael Richmond -

"All was done with efficiency & courtesy. Great."

Christopher Spencer -

"This certified GTI was delivered with only one set of keys when purchased on a weekend. I brought it in and had excellent service in Parts and Service, obtaining a second set, and buying a valet key."

Daniel Forkin -

"Justin Mills is courteous, professional, and excellent to work with. He is a credit to your establishment."

Brian Owens -

"Everyone was Great!"

Allen Kim -

"Your system is very efficiently set-up and everyone is friendly and helpful. If it looks like you don't know where you're going, someone speaks up and offers to assist. Very great service for my new car - thanks!"

Andrea Reid -

"We did a "after hours" dropoff and "lock out" pickup... A part needed to be ordered so we need to return to have it installed."

Jeffery Bellomo -

"Service Manager, Joe, is great. Thanks for the excellent service and communications."

Robert Steinjann -

"service advisors are always friendly and attentive."

David Ortiz -

"Everything was great...my vehicle was in and out in less than a day. I will refer all my friends and family to Boardwalk Auto Center, in Redwood City, CA! You guys are the BEST!!!!"

(Anonymous) -

"I had the 90K service done on our Nissan. I did get an explaination of what services were to be done, but we did not receive a copy of the checklist used for this 90K service. It would be better to have this checklist provided to the customer so that they know the items were inspected."

Steve Hess -

"We had a 1:15 PM appointment to program a new remote door lock switch and were told it would take about half an hour. And that's all the time it took! Great service!!!"

Emerson Darling -

"Michael was excellent, he has been the best customer service rep I have interacted with so far, he kept me well informed."

Patti Iwasa -

"Bob Rouspil does customer service "right". Thank you Bob!"

Chris Rimer -

"Low pressure and friendly staff that acted professionally. We had our new car in about 2 hours after making the decision and the experience was low stress! Thanks Gary Boatman"

Gary Boatman -

"Justin takes great care of me and of my car."

Jeff Leeds -

"We had had a couple negative experiences with the service department (in 02-03) that left me wary, but our recent purchase and visit to the service dept for our '02 Jetta GLI has erased any bad feeling. We will definitely tell others of our recent good experiences."

Sima Westwood -

"Really wish the cashier's office took American Express, otherwise, great."

Alden Cates -

"A special thanks to Rome Sousa for his help too!"

Suzanne Riley -

"Best Service Ever. Thank you"

Sunny Wilson -

"extremely satisfied as always"

Atsushi Morimura -

"Special thanks to Rex Bath for helping submit and get approval for some major warranty work through Volkswagen USA. He gave timely updates on progress and excellent explanations about the required work. His service made me see Volkswagen in an even more positive light. I'll now be considering VW for another car in the future. In this case Boardwalk really deserves the (default) highest marks."

Thomas Markworth -

"There are a few minor problems with the vehicle ie nail in tire, interior door light missing, and front brakes sqeeking although the sales and finance agent are in the process of taking care of those items for me. This is the second vehicle I have purchased through your company and I have had nothing but positive things to say. I will definately refer your business to friends/family."

Dorene Hansen -

"All of the other dealerships I have worked with provide a complimentary car wash. I was surprised that you didn't."

Teresa Ong -

"I really enjoyed working with Rex."

Colleen Kelly -

"Fantastic! We are really happy and love being Jeep owners."

Christine Robinson -

"I ask to have the car washed and had left there for the day. the car was not washed."

Alan Belkin -

"no car wash!"

(Anonymous) -

"Very impressed with Boardwalk. My dealer Bob Carter is very helpful and knowledgeable."

Deborah Santos -

"Excellent service, thank you again."

Russ/Daria Jow -

"i like michael he seems very knowledgable"

Hanife Esengil -

"Very professional service & very clean facilities!"

Emerson Darling -

"Roam is a rockstar"

(Anonymous) -

"Had a bit of a wait at 4:00 p.m. as car service was not finished. I was offered a rental car for no cost to me, which i appreciated. Wasn't needed as my car showed up before the rental."

(Anonymous) -

"rome did a fast a great job thank you"

Michelle Menotti -

"Service person was extremely tactful in explaining the problem I experienced was simply a stupid move on my part. Brake light was on because I didn't have the emergency brake fully release. Thank him again. Craig Williams"

Craig Williams -

"JJ was excellent, he knew more about my car than I did. I really trust his advice."

(Anonymous) -

"Mo was very gracious and so was everyone at the dealership. It was the best car buying experience I've ever had! Thank you!"

Kathi Huckaby -

"really friendly and helpful staff"

Jennifer Wang -

"Ruben, my service advisor was particularly helpful. Thank you."

Alan Block -

"Justin Mills is a pleasure to deal with....ALWAYS!"

(Anonymous) -

"great service"

Christine Currie -

"No complaints"

Bradley Redmond -

"Excellent!"

Marites Sotto -

"Bob Rouspil is incredible. He is honest, informative, professional and courteous. You are lucky to have him."

Mark Smith -

"rome is fantastic thank you boardwolk"

Michelle Menotti -

"Thanks for the great work!"

Eugene Brooks -

"Well, this was definitely an improvement over the marathon attempts to fix our Nissan in December. Thankfully, the car is now working well, which is why we were crazy enough to come back again and do business with you. All went well this time out."

Jane David -

"Justin Mills is a star! You should promote him, but then the customers wouldn't have such a great face to greet them! Great work. Allen Phipps"

Allen Phipps -

"With other cars that we've had (Volvo, BMW & even Dodge Pick-up)the dealers provided a free car wash (it would have been a nice touch). The shuttle driver going north (I don't remember his name) was very personable."

David Lemos -

"I was very impressed with all elements of my experience with Boardwalk VW. If I had only known of the superiority of this establishment, I would never have taken my car anywhere else. Thank you so much!"

Terika Brown -

"Service went very well and enjoyed chatting with your sales folks about new options offered on the 2008 Jeep vehicles."

Mark And Cheryl Thompson -

"Pleasant and timely"

Clifford Veltenaar -

"My service advisor, Poh, was outstanding... interesting, very knowledgeable, and nice to talk with. He did an excellent job."

Gordon Richard -

"After we dropped off the car, service was delayed a day due to technicians being sick. It didn't affect us, since we have an extra car, but would have been a catastrophe if we did not."

(Anonymous) -

"Always great! Thanks Boardwalk!"

Daphne Melendez -

"rome did a wonderful job thank you very much.."

Michelle Menotti -

"we are really pleased with the customer service we get from Justin and Joel."

Dean Paleologos -

"One comment: You used to wash the car especially if it was left overnight. Disappointed you dropped that service."

(Anonymous) -

"Michael Humphrey is the man! Thanks for all your hard work and attention to detail!"

Jennifer Gallisdorfer -

"Bob is always terrific !!"

Caroline Novak -

"Great Job"

Antonio Marquez -

"Very good work by everybody."

Joe Schwiening -

"I elected not to have the work completed so really can't rate how the work was performed."

Sarah Coston -

"Bob Rouspil and all the staff were very helpful and efficient. Thanks again."

Robert Quilici -

"Everything was great. Though, since my repair was a headlight bulb replacement, I would have preferred to be able to schedule an appointment sooner and later in the day."

Justin Ford -

"The service was fantastic. Prompt, efficent, and very helpful. My service advisor made it all happen! Great guy, and great employee. I will definitely be back!"

(Anonymous) -

"I was in and out much quicker than I thought."

Irene Reed -

"Joe and his team were quick, professional and a pleasure to deal with."

Irene Reed -

"Justin Mills is the main reason I keep coming back. He works hard to do everything he can to make it a good experience for me. He always puts a note in my car to be very careful. I have a corvette and he knows how much it means to me. He is friendly and always calls me to keep me informed on what is going on with my car. I am very pleased with the entire service I just received. Thank you, Steven"

Steven Albaranes -

"This is my second Corvette in two years that I bought from Tim Boone. He is very easy to talk with and made my purchase experiance the best. I would again from him. Johnny Morales"

Johnny Morales -

"I appreciated the shuttle ride."

Henry Upton -

"I am very happy with my experience at Boardwalk. I was treated perfectly and respectfully. I will definitely buy a car from Sergio Foti again. He was the most honest and nicest person to deal with. Thank you again."

Shawna Laffranchi -

Boardwalk Testimonials by customers